![]() This is because Chatfuel is an official partner of Meta, the parent company of WhatsApp. If you use Chatfuel, the integration with the WhatsApp Business API is 100% safe. WhatsApp chatbots are directly integrated with your WhatsApp business account and your WhatApp Business app. So if you’re already familiar with Messenger chatbots, for example, this will all be very familiar to you. WhatsApp chatbots don’t differ much from other platforms. You have the flexibility to customize your chatbot to do whatever makes the most sense for your business. Within those categories, there are many applications: Answering FAQs, product recommendations, discounts, scheduling appointments, lead generation, order updates, and more. ![]() All at a negligible cost to your business.Īt Chatfuel, we separate the types of WhatsApp chatbots into 3 categories: Marketing, Utility, and Authentication. This is a huge benefit because a chatbot is available 24/7/365, and it can talk to hundreds of customers at once. And, of course, it does everything that a human can do to help them. A chatbot replaces human interactions yet still keeps customers engaged through a conversational flow. It is capable of answering customer questions and helping them achieve their goal. It operates on artificial intelligence (AI) or pre-programmed rules set up by you. What is a WhatsApp chatbot?Ī WhatsApp chatbot is an automated software designed to communicate with users in a chat-based format. In this in-depth article, we’ll talk about what is a WhatsApp chatbot, how it works, look at some examples, and show you how to create chatbots on your own. If you don’t, you are leaving money on the table. So when it comes to marketing automation, it only makes sense to set up a WhatsApp chatbot for your own business. As the most popular messaging platform in the world (yes, even bigger than WeChat and Messenger), your customers are also most likely using the app. Well, according to Demand Sage, everyone’s customers are on WhatsApp. Chávez had some examples, "From what is in the vaccine, to vaccine safety, and security to even just the latest updates and recommendations from the state."Ĭhávez says there is still so many COVID-19 questions out there and that this chatbot will help answer questions still top of mind.A universal rule of business is that you need to be where your customers are. ![]() To access the chatbot, all users have to do is text 'Hola' or 'Hi' to 1-83 and then will be able to ask COVID-19 related questions. Latinos use WhatsApp for instant messaging. ![]() "This is our way to try to reach Latinos so that Latinos have everything at their disposal to make the right decision when it comes to COVID-19," Chávez said.Īccording to data from Statista, over 50% of U.S. While the bot is assessable in English and Spanish, the state and WhatsApp have a particular focus on reaching the Spanish-speaking population. "Our goal here is to be able to get as much authoritative and credible information out there across the state," said Meta manager Adán Chávez. WhatsApp is a service of Meta (formerly known as Facebook). ![]() The chatbot is a collaboration with the California Department of Health and the messaging platform WhatsApp. ![]()
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